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ENJOY COMPLIMENTARY SHIPPING IN THE US. Shipping Update: All orders will be dispatched on November 22.
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Are your products made from genuine Hermès silk scarves?Yes, all our scrunchies are crafted from authentic Hermès 100% silk scarves, both new and vintage. We hand-select each scarf, ensuring high quality and timeless elegance in every piece.
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Is your store affiliated with Hermès?No, our store is not affiliated with, authorized by, or endorsed by Hermès of Paris or any of its affiliates. We repurpose genuine Hermès scarves to create unique products, but Hermès retains all rights to its trademarks.
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Can I cancel or modify my order after it’s placed?Once an order is placed, it’s processed immediately to ensure timely delivery. If you need assistance, please contact us as soon as possible, and we’ll do our best to help.
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Can I request a specific scarf design or color for my scrunchie?Because each scrunchie is made from a unique cut of each silk scarf, we cannot guarantee specific designs or colors. However, our range includes various colors and patterns to suit both whimsical and elegant tastes.
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Do you offer gift wrapping?Yes, we offer gift wrapping for an additional fee. Simply select the gift-wrapping option at checkout and let us know if the item will be shipped directly to the recipient. For direct gift shipments, we include a gift receipt without prices.
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When will my order ship?Orders are processed and shipped within 10 business days. If a specific release or collection has a designated delivery date, we will announce this beforehand on our website or at checkout.
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How can I track my order?Once your order ships, you’ll receive a confirmation email with tracking information to follow your package's journey.
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Do you accept returns or exchanges?All sales are final, and we do not offer refunds or exchanges, as each item is uniquely made and quality-checked before shipping. However, if you received the wrong item by mistake, please contact us for assistance.
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Where do you ship? Do you ship internationally?We currently offer complimentary shipping within USA and a flat rate of $25 USD for shipping internationally. Please note that any applicable customs fees or taxes are the responsibility of the customer.
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